FAQ

When should I choose used tires over buying a brand-new set?

Used tires are an excellent, budget-friendly solution for vehicles you plan to trade in soon or for spare replacements. Our experience at Craven Tire & Automotive Repair shows that starting at $40, they provide a safe, inspected alternative when a full investment isn't necessary.

Why do I need to pay for a front-end evaluation instead of just getting an alignment?

An alignment can't fix worn mechanical parts. We perform a $20 front-end evaluation to check your ball joints and tie rods first. This ensures your $89.99 alignment actually holds, preventing you from prematurely wearing out your tires.

How does a brake evaluation differ from just getting a repair quote?

A $20 brake evaluation allows us to pull the wheels and inspect pads, rotors, and calipers for specific wear patterns. Craven Tire & Automotive Repair recommends this technical teardown to identify exactly what is causing noises rather than just guessing and replacing parts.

Why do I have to drop my car off using a secure key box?

Our secure key box allows you to bypass morning rushes or drop off your vehicle after work hours. This ensures your car is first in line for our technicians the following morning, resulting in the speedy service our shop is known for.

What factors affect the cost of my oil change?

We offer conventional oil changes starting at $39.95. The final cost depends on your engine's oil capacity and the specific filter required. Using the correct weight and grade is vital for maintaining engine longevity and meeting manufacturer specifications.

Why is a professional NC State Inspection required every year?

The $13.60 state inspection is a mandatory safety and emissions check. At Craven Tire & Automotive Repair, we use calibrated equipment to ensure your vehicle meets North Carolina's environmental and safety standards, keeping you legal and safe on the road.

How long does a standard tire rotation take and why is it free?

We offer free rotations for the life of the tires when you purchase a set of four from us. This 15-to-20-minute process is essential because it evens out tread wear, maximizing your investment and maintaining optimal traction.

What's the difference between a weird noise and a serious suspension issue?

Weird noises often stem from worn bushings or loose components. We use our 40 years of experience to differentiate between minor rattles and safety-critical failures, performing a hands-on inspection to ensure your vehicle is truly ready to hit the road.